Returns Policy

Whilst we are confident that you will love our products. We understand if you do not find them suitable for you. Thus we offer a 30-day returns policy on selected items.

If you need to return your purchase please email our team at nabila@evouke.com with your order, name and number, as well as the reason why you would like to return your purchase. Our Customer Service Team will then ask a few mandatory questions regarding your return item(s) in order to avoid people taking advantage of our system.

Distance Selling Regulations

Under the Distance Selling Regulations of the United Kingdom you have the right to cancel your order for any item purchased from us, for a full refund. However, this does not apply to perishable items such as plants that cannot be returned for shelf life reasons, and have been unsealed. 

Statutory Rights

As a consumer, you have legal rights in relation to the goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this consumer right of return and refund policy pursuant to the regulations or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

In General 

Please ensure all returns are returned in a resellable condition to ensure they are accepted. If a return is deemed to not be in a resellable condition your return will be rejected and can be sent back to you. We are unable to refund return postage unless the product is deemed faulty.We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office.

Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s). Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Damaged or Faulty Items (excludes plants)

In the unlikely event that you have received a damaged item, please fill out a returns request, including as much information as possible about the fault you have discovered so we can thoroughly investigate the issue for you. As part of this process we may ask for a photo of the fault or damage so we can assess the best course of action. We may offer a repair or exchange for your faulty item(s), refunds for faulty items will be given at our discretion.

We may require you to return your faulty item to us for inspection. Once we have confirmed a fault with your purchase, we will be able to refund your returns postage up to the cost of [insert amount].

Damaged Or Faulty Plants

If your plants are damaged or incorrect on delivery, please notify us as soon as possible and within 14 days. This is because plants are perishable, living items, that require specific care and maintenance to keep them alive and healthy. If you do not notify us of any issues with the plants you have ordered from us within the first 14 days of delivery, we will assume that the plants have been delivered in an acceptable and suitable condition.

Please note that we do not cover damage or faults caused by neglect, misuse, or normal wear and tear. However, if you do damage one of your items, we may be able to repair it for you or suggest a solution, so please do not hesitate to get in touch with us.